Privacy Policy & California Notice at Collection
House Cleaning Solution (“House Cleaning Solution,” “we,” “us,” or “our”)
Effective Date: 30 January 2025
Last Updated: 05 August 2025
1 · Scope & Introduction
This Privacy Policy (“Policy”)—together with the Notice at Collection that follows—explains how we collect, use, retain, share, and protect personal information (“PI”) when you visit https://housecleaningsolution.com, interact with our advertisements (including Meta Instant Forms), or receive our residential cleaning services (collectively, the “Services”). This Policy is intended to comply with applicable U.S. federal privacy laws and the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).
Accessibility: This Policy is formatted for screen‑reader compatibility. If you need it in another format or language, email support@housecleaningsolution.com.
2 · NOTICE AT COLLECTION (Cal. Civ. Code §1798.100)
The table below summarizes, for the preceding 12 months, the categories of PI we collect, the business or commercial purposes for collection, retention periods, whether the PI is sold or shared (for cross‑context behavioral advertising), and the categories of third parties that receive it.
| CPRA Category | Examples | Purpose of Collection | Retention | Sold? | Shared? | Third‑Party Recipients |
|---|---|---|---|---|---|---|
| Identifiers | Full name, email, phone, physical address, IP address | Service delivery; scheduling; account creation; fraud prevention | 5 years after last service | No | Yes (marketing pixels) | Advertising networks; analytics vendors; payment processors |
| Commercial Information | Records of booked cleans, service preferences, transaction amounts | Billing; customer support; tax compliance | 7 years (IRS) | No | No | Payment processors; accounting software |
| Internet / Network Activity | Device type, browser, cookies, pages viewed, ad interactions | Site performance; security; marketing analytics | 26 months (Google Analytics default) | No | Yes | Analytics & ad‑tech partners |
| Sensitive PI | Precise geolocation (derived from service address/ZIP) | Route planning; assigning local crew | 5 years | No | No | Field‑service software |
We do not knowingly collect or process protected characteristics, biometric data, or government identifiers.
3 · Sources of Personal Information
We obtain PI from three sources:
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Directly from you – web forms, phone calls, emails, chat, social media ads.
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Automatically – cookies, pixels, and similar technologies.
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Service Providers – payment gateways, scheduling platforms, marketing networks.
4 · How We Use Personal Information
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Process and confirm cleaning appointments and payments.
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Communicate about quotes, reminders, and service updates.
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Personalize offers and improve our website and ads.
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Detect, investigate, and prevent security incidents or fraud.
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Comply with legal obligations (e.g., tax, accounting).
5 · Sharing & Disclosure
We do not sell PI for monetary consideration. We may share PI for cross‑context behavioral advertising (e.g., Meta, Google) or disclose it to:
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Service Providers – payment processors, SMS/e‑mail services, ad‑tech vendors.
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Legal Authorities – when required by subpoena, court order, or applicable law.
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Successors – in connection with a merger, acquisition, or asset sale.
You may opt‑out of sharing as described below.
6 · Your Rights Under the CPRA
California residents may exercise the following rights:
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Know / Access the specific pieces of PI we hold.
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Correct inaccurate PI.
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Delete PI, subject to statutory exceptions.
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Opt‑Out of Sale or Sharing of PI.
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Limit the Use of Sensitive PI.
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Non‑Discrimination – We will not deny services or charge different prices if you exercise your rights.
How to Submit a Request
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Email: privacy@housecleaningsolution.com
We will verify your identity and respond within 45 days (90 days for complex requests).
Global Privacy Control (GPC)
We honor browser signals conforming to the Global Privacy Control standard as a valid request to opt‑out of sale or sharing.
7 · Do Not Sell or Share My Personal Information
To opt‑out, click the “Do Not Sell or Share My Personal Information” link in our website footer or submit a request via the methods above.
8 · Limit the Use of My Sensitive Personal Information
If you wish to restrict our use of precise geolocation for anything other than service fulfilment, click “Limit My Sensitive PI” in our footer or contact us.
9 · Cookies & Similar Technologies
We use first‑ and third‑party cookies for core site functions, analytics, and advertising. You can manage cookies via your browser settings or https://optout.aboutads.info.
10 · Data Security
We employ administrative, technical, and physical safeguards (e.g., TLS 1.2+, access controls, regular penetration tests). No system is 100 % secure; transmission of PI is at your own risk.
11 · Data Retention Schedule
We retain PI for the periods listed in the Notice at Collection table or as required by law. When retention expires, we securely delete or anonymize the data.
12 · Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect PI from children. If you believe we have, contact us for deletion.
13 · Changes to This Policy
We may update this Policy periodically. The “Last Updated” date reflects the most recent changes. Material changes will be announced via website banner or email.
14 · Contact Us
House Cleaning Solution
2035 Waterstone PL
San Ramon CA 94582, USA
Email: support@housecleaningsolution.com
Phone: (925) 502‑7804
© 2025 House Cleaning Solution. All rights reserved.
